Privacy rules

Privacy Policy
Privacy Policy of the PENDRAQI Online Store

1. Data Controller

The data controller of personal data collected in connection with the use of our online store is:

"PENDRAQI" (represented by Karol Komór JDG KOMESSA)
Based at: Sikorskiego 5a/10, 56-400 Oleśnica
NIP: 9111815460

2. Legal Basis for Data Processing

Personal data of Customers is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons in relation to the processing of personal data and on the free movement of such data (GDPR).

3. Purpose and Legal Basis for Data Processing

The purpose of processing the Buyer’s data by the Seller, provided by the Buyer in connection with purchases in the Store, is the fulfillment of orders. The legal basis for processing personal data is:

• The sales contract or actions taken at the request of the Buyer aimed at its conclusion (Article 6(1)(b) GDPR),

• A legal obligation incumbent on the Seller related to accounting and document retention (Article 6(1)(c) GDPR),

• The legitimate interest of the Seller consisting of processing data to establish, pursue, or defend possible claims (Article 6(1)(f) GDPR).

4. Types of Personal Data Collected

We collect the following personal data from Customers of the online store:

• First and last name,

• Shipping address (street, postal code, city),

• Email address,

• Phone number,

• Payment information (e.g., credit card data, bank transfer details),

• Purchase history in the store (products purchased, order amount, purchase date).

5. Use of Personal Data

Personal data collected in our online store is used for the following purposes:

• Order fulfillment (including shipping goods and issuing invoices),

• Processing online payments via AUTOPAY,

• Handling complaints and product returns,

• Contacting the Customer for order fulfillment or in matters related to its implementation,

• Issuing VAT invoices and storing data for accounting and tax purposes,

• Establishing, pursuing, or defending legal claims if necessary.

6. Transfer of Personal Data

Personal data may be transferred to third parties involved in the order fulfillment process, including:

• Courier or postal companies handling the delivery of goods,

• Entities dealing with online payment processing, such as AUTOPAY for transaction processing,

• Entities providing accounting and advisory services,

• Government authorities if required by applicable law.

7. Data Retention Period

Personal data will be retained for the period necessary to fulfill the order and for the time required by law, particularly for the archiving of accounting documents and tax settlements (minimum 5 years).

After this period, the data will be deleted or anonymized unless the obligation to retain it arises from other legal provisions.

8. Rights of the Data Subject

According to GDPR provisions, you have a number of rights related to personal data protection, including:

• The right to access personal data (Article 15 GDPR),

• The right to rectify personal data (Article 16 GDPR),

• The right to erase personal data (the so-called right to be forgotten) (Article 17 GDPR),

• The right to restrict the processing of data (Article 18 GDPR),

• The right to data portability (Article 20 GDPR),

• The right to object to the processing of data (Article 21 GDPR),

• The right to withdraw consent to the processing of personal data at any time if the processing is based on consent (Article 7 GDPR).

To exercise your rights, you should contact the Data Controller by sending an email to: [store email address] or by postal mail to the company's registered address.

9. Security of Personal Data

The data controller ensures appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction. We use SSL encryption for connections and cooperate with trusted entities involved in payment processing (e.g., AUTOPAY) to ensure maximum security of financial transactions.

10. Cookies

The online store uses cookies to facilitate the use of our website and for statistical and marketing purposes. By using our store, you consent to the use of cookies. You can change the cookie settings in your web browser.

11. Changes to the Privacy Policy

The privacy policy may change in connection with the evolution of technology, changes in legal regulations, or our business activities. Any changes to the privacy policy will be published on our website. All changes take effect upon their publication on the site.